面试题库

14 天 RAG：从检索到可信回答

D8 评估先行：搭 golden set、算召回与排序指标、用模型当裁判判忠实度

• RAG 的评估集里为什么一定要放语料里没有答案的问题？不放会掩盖什么？Why must a RAG evaluation set include questions the corpus cannot answer, and what does leaving them out hide?

  国内高频海外高频基础#evaluation#abstention#golden-set

  分析过程 · 先想清楚再作答

  1. 这题看着简单，实际是在问「你有没有想过评估集本身也会说谎」。答成「为了测试拒答功能」只算及格，答出「不放会让某个故障在报表上完全不可见」才是满分。
  2. 推导只有一步：一个只会硬答的系统，在只有可答问题的评估集上能拿到很高的分——它每次都塞材料给模型，模型每次都编一段话，而评估集根本没有「应该拒答」这一栏。于是最危险的故障在报表上是不存在的。
  3. 结论：无答案问题是唯一能让「乱编」显形的东西。它不参与召回率，它的指标是拒答率——检索侧有没有把不够格的候选全挡下来，生成侧有没有真的说出「资料里没有」。
  4. 出题上有个必须说的细节：无答案问题必须留强干扰词，比如问「网页端支持哪些浏览器」而语料里恰好有一句「提交工单请附上浏览器与版本」。没有干扰词的无答案题检索器一条都捞不到，你测出来的是分词器不是系统。
  5. 可预期的追问是「拒答率低怎么办」。分两层查：先看检索侧的门槛是不是形同虚设（分数阈值定得太低，不相干的块也过关），再看生成侧的提示词有没有明确的拒答指令，两层都要有，只靠提示词兜是不牢的。

  How to reason about it · think before answering

  1. It looks easy but really asks whether you have considered that the eval set itself can lie. 'To test the refusal path' is a pass; 'without them the worst failure is invisible in the report' is a full mark.
  2. The derivation is one step: a system that always answers scores well on a set of answerable questions only. It stuffs context in, the model writes something, and the set has no column for 'should have refused'. The most dangerous failure simply does not appear.
  3. Conclusion: unanswerable questions are the only thing that makes fabrication visible. They are excluded from recall and scored on abstention instead - did retrieval gate out every weak candidate, and did generation actually say the material does not cover this.
  4. One authoring detail worth stating: unanswerable questions need strong distractor terms. Ask which browsers the web client supports when the corpus only says 'attach your browser and version when filing a ticket'. Without distractors retrieval returns nothing and you are testing your tokenizer, not your system.
  5. Expected follow-up: what if the abstention rate is low? Check two layers - whether the retrieval score gate is effectively a no-op, and whether the generation prompt carries an explicit refusal instruction. You need both; a prompt alone is not a reliable gate.

  答题要点

  • 只有可答问题的评估集，会让「不知道也硬答」这个故障完全不可见。
  • 无答案问题不算召回率，它的指标是拒答率，检索侧和生成侧各看一层。
  • 出题必须留强干扰词，否则检索器一条都捞不到，测的是分词器。
  • 建议无答案题占比不低于评估集的一成五，跟多跳题一起构成覆盖度底线。
  • 拒答率低要分两层查：检索门槛是否形同虚设，生成提示词有没有拒答指令。

  Key points

  • An all-answerable eval set makes 'answers confidently when it should not' completely invisible.
  • Unanswerable items are scored on abstention, not recall, and you check both the retrieval gate and the generation refusal.
  • Author them with strong distractor terms, or retrieval returns nothing and you are testing the tokenizer.
  • Keep them at roughly 15% or more of the set, alongside multi-hop items, as the coverage floor.
  • A low abstention rate splits into two causes: a no-op retrieval score gate, or a missing refusal instruction in the prompt.

D14 综合项目与复盘：多租户企业知识库问答，一张 RAG 决策地图与面试专题

• 怎么向不懂技术的业务方证明你的检索系统真的变好了？How do you convince a non-technical stakeholder that your retrieval system actually got better?

  国内高频海外高频基础#evaluation#stakeholder-communication#abstention

  分析过程 · 先想清楚再作答

  1. 这题在考沟通，但拿分点在技术判断上：你选哪几个数字给业务方看，暴露了你自己有没有看懂这些指标。把召回率、nDCG、MRR 一股脑摊出去的答法会被判成不懂受众；只说「用户反馈变好了」又会被判成没有度量。
  2. 先立一条原则：**给业务方看的必须是他们能自己判断对错的东西**。归一化折损累计增益他们没法判断，而「这一百个真实问题里，系统答对了多少、答错了多少、老老实实说查不到了多少」他们一眼就能判断。所以对外的口径应该是三个数：答对率、答错率、拒答率，而且三个加起来是一百。
  3. 关键是把**答错和拒答分开**。这一条最能建立信任：查不到就说查不到不是故障，是正确输出；真正的故障是查不到还编一段。很多团队只报「准确率」，结果一个学会了一直拒答的系统能刷出满分——所以这三个数必须并排出现，缺一个都能被骗。
  4. 然后给可核对的证据，而不是只给数字：**挑十条真实问题做前后对照**，各贴出改动前和改动后的回答，每句结论后面挂着可点开的引用。业务方点开原文核对一遍，比看任何百分比都有说服力，而且这个动作顺带完成了一次人工抽检——你自己也需要它来校准模型裁判靠不靠谱。
  5. 本课里有一条要主动说的教训：**一列全是满分说明尺子坏了**。我们的题目是从语料反向出的，字面重合度过高，平均倒数排名恒为 1.0000。这个数字拿给业务方看，只会换来一次「那你们已经完美了」的误会，而它其实是指标饱和。指标撞天花板时该做的是把题目出难一点。
  6. 可预期的追问：那怎么让业务方参与进来？答一条很实用的：让他们提供题目。把线上答错的问题一条条补进标准答案集，评估集是长出来的，而不是一次性造好的；这样每一次改进都能指着「你上次提的那个问题现在答对了」，比任何汇报都直接。

  How to reason about it · think before answering

  1. This is a communication question whose scoring hinges on technical judgement: which numbers you choose to show reveals whether you understand the metrics yourself. Dumping recall, nDCG and MRR on a business stakeholder reads as tone-deaf; saying 'user feedback improved' reads as unmeasured.
  2. Start from a principle: show them something they can adjudicate themselves. They cannot judge normalized discounted cumulative gain, but they can absolutely judge 'out of these hundred real questions, how many did it answer correctly, how many wrongly, and how many did it honestly decline'. So the external framing is three numbers — correct, wrong, declined — and they sum to one hundred.
  3. The crucial move is separating wrong from declined, and it is the fastest way to earn trust: saying 'not found' is a correct output, not a failure; the failure is inventing an answer when nothing was found. Teams that report a single 'accuracy' number can be gamed by a system that learns to decline everything, which is why all three must appear side by side.
  4. Then supply checkable evidence rather than only numbers: take ten real questions and show before-and-after answers with clickable citations on every claim. A stakeholder who opens the source and verifies one claim is more convinced than by any percentage, and the exercise doubles as the human spot-check you need anyway to calibrate whether your model judge is trustworthy.
  5. There is a lesson from this course worth volunteering: a column of perfect scores means the ruler is broken. Our questions were written backwards from the corpus, lexical overlap is unusually high, and mean reciprocal rank sits at exactly 1.0000. Showing that to a stakeholder only invites the misreading that you are already perfect, when in fact the metric has saturated. When a metric hits the ceiling, the response is to make the questions harder.
  6. Expected follow-up: how do you get the business side involved? One very practical answer: let them supply questions. Every production miss gets appended to the golden set, so the evaluation set grows rather than being built once. Then each release can point at 'the question you raised last month now answers correctly', which lands better than any status report.

  答题要点

  • 对外只用三个他们能自己判断的数：答对率、答错率、拒答率，三者相加为一百。
  • 答错和拒答必须分开——查不到就说查不到是正确输出，只报一个准确率会被「一直拒答」刷满分。
  • 配十条真实问题的前后对照，每句结论挂可点开的引用，让他们自己核对原文。
  • 主动说明指标饱和：某一列恒为满分是尺子坏了，不是系统完美，该做的是把题目出难一点。
  • 让业务方提供题目，把线上答错的问题补进标准答案集——评估集是长出来的。

  Key points

  • Externally report three numbers they can adjudicate: correct, wrong, declined — summing to one hundred.
  • Keep wrong and declined separate; a single accuracy number is gamed by a system that learns to decline everything.
  • Pair it with ten before-and-after real questions, every claim carrying a citation they can open and verify.
  • Volunteer the saturation caveat: a column of perfect scores means a broken ruler, and the fix is harder questions.
  • Let stakeholders contribute questions; append every production miss to the golden set so it grows over time.